Help & Support
Donation Process
Waste Tracking
Categories
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Preparing a Donation
- I have a donation at a different address than usual. Can you pick it up somewhere else?
- I have a large donation (over 250 lbs), how should I enter it in the app?
- Can I donate non-perishable or non-food items?
- How do I track food that isn’t donated or sold?
- How do I donate canned/jarred food?
- How long can prepared food be held for a donation?
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Arranging for Pickup
- Can I choose who my donation goes to?
- I have a driver doing deliveries, can we drop the food off to the recipient directly?
- I need to leave soon - can I leave food with someone else onsite?
- I’m only available for a part of the pickup window that I selected, what should I do?
- None of the pickup windows shown work for my schedule.
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Post Donation
- I picked a time window. How do I know when my driver will arrive?
- How do I see my donation history?
- Where do my food donations go?
- I can’t find the driver, what should I do?
- Why didn’t I receive text notifications about my donation?
- I submitted the donation but need to add more food!
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Service & Support
- How do I delete my account?
- How can I donate outside of Copia's service hours?
- When are donations accepted?
- When is the Copia Support team available?
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Tracking Inedible Waste
- Can I estimate the weight of the waste I am tracking?
- What waste should be tracked?
- Should I track leftovers from customers?
- How often should I track waste?
- What if I don’t find a category that fits my item?
- Do I send my inedible waste items with the donation driver?